FAQs - The Paper Shop
page-template-default,page,page-id-19031,theme-bridge,bridge-core-1.0.2,qode-quick-links-1.0,woocommerce-no-js,ajax_fade,page_not_loaded,,columns-3,qode-theme-ver-21.4,qode-theme-bridge,disabled_footer_top,wpb-js-composer js-comp-ver-6.2.0,vc_responsive


If I order invitations online will I have to assemble?

Only if you choose to. You have the options (below the prices on the product page) to choose from. You can choose to customise (type your invitation using our templates by clicking on the “customise this design” tab) and assemble yourself or you can choose one of the two options listed: (1) You can choose for us to assemble (you customise and we assemble) or, (2) You can choose to have us do it all. If you choose the last option (for us to customise and assemble) then simply click on “customise this design” but do not type anything on the template – simply submit and add to cart. We will then email you a form to complete and we will customise the design and send you a PDF proof for approval. When you receive your invitations they will be assembled and ready to go!

Will I have to do any printing?

No, none at all! Whether you order an online invitation and opt to assemble yourself or have us assemble for you we always do all of the printing. You can design (type) your invitation online from the template (see FAQ: “How do you know what to print on my invitation” below) and submit the invitation to us online for printing. When you receive your invitations they will be printed and ready to assemble or assembled for you depending on your selections.

What do I need to assemble?

In most cases you will only need a pair of scissors. However, in some cases you will also need a hot glue gun which you can purchase from our online accessory shop. To see if a hot glue gun is required for your kit click on the “additional information” tab on the product page. In many cases a hot glue is not required, but may be recommended. To add one to your cart click here. We also offer the perfect size scissors for cutting lace and ribbon. They are very stylish and will make a lovely keepsake for you – click here.

Will I need to provide any of my own materials?

No. All of the materials needed to assemble will be included in your kit. Tools may be needed such as scissors or hot glue gun. To see what your tools your kit requires see the “additional information” tab on the product page.

How long will it take to receive my online invitations or self assembly kit?

If you have ordered your invitations online and you are assembling yourself, in most cases the kit is sent out in 3-5 days. If choose for us to assemble them for you then usually they are sent within 2 weeks. If you have chosen bespoke invitations (vintage for example) it can take 4 weeks. We try to meet your deadline in all cases. Occasionally we run out of stock, but if this happens you will be notified and a estimated delivery date will be given.

How long will it take to assemble my invitations?

It depends on the invitation design. For example, you may have to attach lace and tie bows or you may just need to mount the top layer on the bottom layer. It really depends on how many embellishments are included in your kit. Once you get the swing of things you will be assembling faster. To be on the safe side allow 5 minutes per invitation.

Do I need to be artistic or creative to assemble the invitations?

No. All of the kits are designed to be easy to assemble. All you need is time and patience. You can also watch some of our online video tutorials for additional assistance. Every kit includes one invitation that is assembled for you that you can use as a guide. We also include an extra set of pieces so you can practice before you begin to assemble your order. Allow plenty of time and you will be fine. Also, it is best not to try to do them all in one day – it can become tedious. Our advice is to do them over a couple of weeks, a few a day or make it a fun event with your friends and/or bridesmaids!

Is there a step by step guide to assemble?

We have video tutorials to help you through the process. Every kit includes one invitation that is assembled for you that you can use as a guide. We also include a set of extra pieces so you can practice before you begin to assemble your order.

How soon before my wedding should I order my kit?

Normally you would send your invitations out 6-8 weeks before your wedding. In some cases you may want to send them out early (for example, if the wedding is abroad or if your guests live abroad). You will also need to allow time to assemble the invitations. We recommend ordering your kit 4-8 weeks prior to your wedding. It is possible (although rare) that we may be out of stock so ordering well in advance is recommended. Please note: Save the Date cards should be sent out 9-12 months prior to the wedding. The purpose of a Save the Date is to make sure your guests don’t plan anything else on the day of your wedding – this is especially important if you are getting married in the summer months as many people book their holidays far in advance and a Save the Date keeps their calendar free for your big day.

How much will my invitations cost?

Prices vary depending on the design. Prices are also based on quantity. Average price for a day invitation (based on ordering 100) is €2.35 each, some designs cost more and some designs costs less. The more you order, the less you pay. Please see our product pages for prices.

What size are the invitations?

Day Invitations are 5″ x 7″ (approx. 127 mm x 178 mm). This is for all day designs (for folded cards this is the size when folded)

Evening Invitations and Save the Date Cards are 4″ x 5.75″ (approx. 101 mm x 146 mm)

Guest Information Cards and Thank You Cards (when folded) 4.75″ x 3.375″ (approx. 120 mm x 86 mm)

RSVP Cards are 4.5″ x 3.5″ (approx. 114 mm x 90 mm) – the Harlow glitter rsvp card is slightly bigger.

Can I make a substitution to the kit such as ribbon colour for example?

In many cases you are given a choice of ribbon colour or card colour with your kit order. In some cases we can substitute one embellishment for another for a small fee. If you require something different than what we normally stock there will also be an additional charge. Usually a customized kit fee is €25 depending on what the request is. If you just want an embellishment left out of your kit the customized kit fee can be waived, but no other discount will be given. Please call us to find out if we can accommodate your request and the fee for the service. You can also order additional items from our online accessory shop. Please click here to visit the shop

How many invitations should I order?

You will need one invite per couple or household. It is always a good idea to order a few extras in case you receive a decline from a guest and you want to send an invite to someone else. It is much more expensive to come back later and just order 10 invites versus ordering extras at the time you first place your order because our prices are based on quantity.

How do you know what to print on my invitation?

Because you do all the typing! Each product has a tab “Customise this Design” and when you click on that tab you are taken to a template with a picture of your invitation. You can click on the wording to change it and also change the fonts, etc. Once you get it just the way you want you submit to us. We then print the invitation and pack them up along with all of the embellishments that are included with your kit and send it to you. If you need help with the templates you can watch our online video tutorial (found from home page at top of menu bar). If you get stuck give us a call and we will walk you through it.

I'm not good at typing, can you help with the template?

Yes. Give us a call and we will help all we can.

If I don't have time to assemble the invitations can you do that for me?

Yes. There is an option on each product page for us to assemble (except for guest information cards which require no assembly). There is a fee of 50% for this service, however, so we suggest you get some friends in to help if you are stuck for time.

I would like my guest names printed on my invitations. Can you do this?

Yes. There is an option on each invitation product page if you would like your guests names printed. There is a fee of €0.50 for each invitation. You will need to email us your guest list in an Excel file with one column with the guest names typed exactly as you wish them to appear on the invitation.

Do you print envelopes with guest names and address?

Yes. There is an option on each invitation product page if you would like your envelopes printed. There is a fee of €0.50 for each envelope. You will need to email us your guest list in an Excel file with a column with the guest names (exactly as you wish them to appear on the invitation) and a column for each line of the address. If you order RSVP cards the envelopes automatically come printed with your name and address.

Can you print Wedding Mass Booklets and Order of Service Booklets to match my invitations?

Yes. We will send you a Word file which you can make changes to (the prayers and readings, etc.) Once you submit to us and we will format and print with a cover design that matches your invites. Call us for a quote. Price depends on length of booklet and quantity.

Do you proofread?

No. Proofreading is totally up to you. We encourage you to proofread more than once very carefully. Once your invitations are printed any changes will incur a fee of €25 in addition to the cost of shipping. This fee is for each piece (for example you would pay €25 for reprinting the day invitations, €25 for reprinting the evening invitations, etc.) This can be costly so we cannot emphasise enough the importance of proofreading.

What if I make a mistake?

If you catch your mistake within 24 hours of placing your order you can change it. However, once 24 hours has elapsed you cannot make changes. Call us if a mistake occurs and if there is any chance we can correct the mistake we will. However, once the invitations have been printed and/or sent out there is a fee incurred for reprints.

Can I add an image to my invitation?

Yes. We can it for you if you send the the image or if you are customising yourself there is an option to upload an image which you are more than welcome to use.

Can I cancel my order?

You may cancel your order within 24 hours of placing your order. Cancellations are not possible after 24 hours.

Can I order a sample?

You can place an order for a sample from the product page. Depending on the design you may be able to choose the sample colour (such as ribbon, colour of card, envelope, etc.), but we do not customise samples (i.e., your names and details will not be printed on the sample).

Do you have a studio I can visit?

Yes! We have a studio with a lovely showroom in Belturbet, Co. Cavan. We are open Tuesday through Friday 9.30-5:30. If you would like an appointment outside of these hours please give a ring. We often meet couples after work or on Saturdays.

Can I collect my invitations?

Yes. If you are local or if you prefer to collect your invitations you can do so by giving us a call. We will let you know when your order is ready and you can arrange a convenient time to collect.

What if my package arrives damaged?

Once an order leaves our office we are no longer responsible for the package. If your package arrives damaged you must contact the shipping company. The only insurance on the package is whatever the shipping company offers. If you are located in Ireland then we will ship with Fastway and the package will be insured for €400. If you would like additional insurance please contact us.

If I need help during the ordering process who should I contact?

If you need help during the ordering process or if our website is not working properly please contact us via email: info@thepapershop.ie or call us 086-06-777-37.  In some cases website problems can be corrected by switching browsers.

What if something is missing from my kit?

We carefully package each kit and take photographs of the kit before it is shipped. In the unlikely event that something is missing from your kit please contact us immediately.