FAQs - The Paper Shop
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FAQs

How long will it take to receive my invitations?

If you have ordered wedding invitations online the order is usually shipped within 7 – 10 days. If you have ordered self assembly invitations your order is usually shipped within 3 – 5 days.

How soon before my wedding should I order invitations?

Traditionally you would send your invitations out 6-8 weeks before your wedding. In some cases you may want to send them out early (for example, if the wedding is abroad or if your guests live abroad). You will also need to allow time to address your envelopes or to assemble the invitations (if you have ordered self assembly invitations). We recommend ordering your kit 4-8 weeks prior to the date you plan to post your invitations. It is possible (although rare) that we may be out of stock so ordering well in advance is recommended. If ordering bespoke invitation or plantable invitations leave as much time as possible. Please note: Save the Date cards should be sent out 9-12 months prior to the wedding. The purpose of a Save the Date is to make sure your guests don’t plan anything else on the day of your wedding – this is especially important if you are getting married in the summer months as many people book their holidays far in advance and a Save the Date keeps their calendar free for your big day.

Can I make a substitution to an online invitation (ribbon colour, for example)?

If we happen to have the substitution item in our regular stock then it is no problem. If we have to order something special for you then there will be an additional charge. Give us a call and we will be happy to help.

I would like my guest names printed on my invitations. Can you do this?

Yes. There is an option on each invitation product page if you would like your guests names printed. There is a fee of €0.50 for each invitation. You will need to email us your guest list in an Excel file with one column with the guest names typed exactly as you wish them to appear on the invitation.

Do you print envelopes with guest names and address?

Yes. This is an option we offer. The fee for this service is €0.50 for each envelope printed. You will need to email us your guest list in an Excel file with a column with the guest names (exactly as you wish them to appear on the invitation) and a column for each line of the address. If you order RSVP cards the envelopes included envelopes printed with your name and address.

Can I add an image to my invitation?

Yes. We can add an image for you if ordering wedding invitations. If you are ordering self assembly kits you will have an option to upload an image in the template.

Can I collect my invitations?

Yes. If you are local or if you prefer to collect your invitations you can do so by giving us a call. We will let you know when your order is ready and you can arrange a convenient time to collect. If you are ordering online call us before you place your order and we can give you a code to deduct shipping fee.

Will I have to do any printing?

No, none at all! Whether you order wedding stationery or self assembly stationery we always do all of the printing here in house.

Do you have a studio I can visit?

Yes! We work out of Corrine’s home so you must make an appointment before hand.

Can you print Wedding Mass Booklets and Order of Service Booklets to match my invitations?

Yes. We will send you a Word file which you can make changes to (the prayers and readings, etc.) Once you submit to us and we will format and print with a cover design that matches your invites. We will send you a PDF proof before printing. You can also order just the cover if you prefer to type and print the rest on your own. Call us for a quote. Price depends on length of booklet and quantity.

If I order a self assembly kit what will I need to assemble?

To see what you need to assemble please see the product page under Additional Information. All of the materials you need will be included, but there could be tools needed such as scissors or hot glue gun.

If I order self assembly invitations, how long will they take to assemble?

It depends on the invitation design. For example, you may have to attach lace and tie bows or you may just need to mount the top layer on the bottom layer. It really depends on how many embellishments are included in your design. Once you get the swing of things you will be assembling faster. To be on the safe side allow 5 minutes per invitation.

Do I need to be artistic or creative to order self assembly invitations?

No. Our self assembly invitations are not difficult to assemble, but they can be time consuming. All you need is time and patience. You can also watch some of our online video tutorials for additional assistance. Every order includes one invitation that is assembled for you that you can use as a guide. We also include an extra set of pieces so you can practice before you begin to assemble your order. Allow plenty of time and you will be fine. Also, it is best not to try to do them all in one day – it can become tedious. Our advice is to do them over a couple of weeks, a few a day or make it a fun event with your friends and/or bridesmaids!

Is there a step by step guide to assemble?

We have video tutorials to help you through the process. Although we do not have a video for every invitation the processes are similar so you can watch one that most resembles your design. Watch our videos here.

What size are the invitations?

Day Invitations are 5″ x 7″ (approx. 127 mm x 178 mm). This is for all day designs (for folded cards this is the size when folded)

Evening Invitations and Save the Date Cards are 4″ x 5.75″ (approx. 101 mm x 146 mm)

Guest Information Cards and Thank You Cards (when folded) 4.75″ x 3.375″ (approx. 120 mm x 86 mm)

RSVP Cards are 4.5″ x 3.5″ (approx. 114 mm x 90 mm) – the Harlow glitter rsvp card is slightly bigger.

Our Square Invitations are 160mm x 160mm, Evening and Save the Date are 125mm x 125mm and rsvp cards are 100mm x 100mm.

How many invitations should I order?

You will need one invite per couple or household. It is always a good idea to order a few extras in case you receive a decline from a guest and you want to send an invite to someone else. It is much more expensive to come back later and just order 10 invites versus ordering extras at the time you first place your order because our prices are based on quantity.

Do you proofread?

No. Proofreading is totally up to you. We encourage you to proofread more than once very carefully. Once your invitations are printed any changes will incur a fee of €35 in addition to the cost of shipping. This fee is for each piece (for example you would pay €35 for reprinting the day invitations, €35 for reprinting the evening invitations, etc.) This fee is in addition to the cost of each piece. This can be costly so we cannot emphasise enough the importance of proofreading.

What if I make a mistake?

If you catch your mistake within 24 hours of placing your order you can change it. However, once 24 hours has elapsed you cannot make changes. Call us if a mistake occurs and if there is any chance we can correct the mistake we will. However, once the invitations have been printed and/or sent out there is a fee incurred for reprints. See above.

Can I cancel my order?

You may cancel your order within 24 hours of placing your order. Cancellations are not possible after 24 hours.

Can I order a sample?

You can place an order for a sample from the product page. Depending on the design you may be able to choose the sample colour (such as ribbon, colour of card, envelope, etc.), but we do not customise samples (i.e., your names and details will not be printed on the sample).

What if my package arrives damaged?

Once an order leaves our office we are no longer responsible for the package. If your package arrives damaged you must contact the shipping company. We will let you know the cost of insurance ahead of time.

What if something is missing from my kit?

We carefully package each order and take photographs of the contents before shipping. In the unlikely event that something is missing from your order please contact us immediately. You must contact us within 24 hours of receiving package or missing items will incur a fee.

If I need help during the ordering process who should I contact?

If you need help during the ordering process or if our website is not working properly please contact us via email: info@thepapershop.ie or call us 086-06-777-37. In some cases website problems can be corrected by switching browsers, deleting cooking, clearing cache or updating your browser software. Our website is compatible with updated browsers only and may not work with outdated browsers.